Refund policy

Refund & Return Policy

We accept return requests within 30 days of delivery on eligible items.

To be eligible for return, the item must be:
• Unused
• Uninstalled
• Unmodified
• Undamaged
• Complete with all original hardware, accessories, manuals, and packaging
• Approved for return before being shipped back

Returns may be accepted for:
• Manufacturing defects
• Damaged-on-arrival items reported according to our freight inspection process
• Incorrect items received
• Fitment issues where Overland Odyssey approved the customer’s submitted setup in writing before shipment and the issue was caused by an error in our written recommendation

Returns are not accepted for:
• Installed, used, modified, damaged, or incomplete products
• Buyer’s remorse after installation
• Customer installation errors
• Incorrect or incomplete setup information submitted by the customer
• Unreported vehicle/rack modifications
• Products returned without prior approval
• Clearance, final sale, or special-order items unless defective

Return shipping:
Return shipping costs are the customer’s responsibility unless the return is due to our error, an approved fitment review error, an incorrect item, or a verified manufacturer/shipping issue.

Refunds:
Refunds are not issued until the returned item has been received and inspected. If approved, the refund will be issued to the original payment method.